Ability Advocates

Key Takeaways

PocketCM™ helped Ability Advocates overcome documentation overload, reduce burnout, and improve safety for staff and clients.

1. Documentation time reduced to ~15 minutes per day
2. No overtime or extra staff needed to chase notes
3. Staff morale improved — no more taking work home
4. Increased safety and compliance with instant access to protocols

The Challenge

As Ability Advocates grew, paperwork became overwhelming:

• Staff spent hours daily completing documentation in Therap.
• Notes often spilled into overtime — staff took work home.
• They needed to hire a part-time role just to chase documentation.
• Critical protocols were buried in files, raising safety concerns during outings.

“I hated it. Staff were burned out, and sometimes unsafe situations happened simply because information wasn’t accessible.”

Sydney J.
Co-Founder

The Solution: PocketCM™

PocketCM™ centralized everything staff needed, making documentation faster and safer in any setting.

• Easy to use: Even less tech-savvy staff onboarded quickly.
• Mobile-friendly: Staff access client face sheets & protocols instantly in the field.
• Streamlined documentation: Notes now take minutes instead of hours.‍
• Compliance built-in: Safer, faster, more reliable access to critical client information.

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“Pocket turned our worst documenter into our best.”

Sydney J.
Co-Founder

The Result

Eliminated an unnecessary position (no more chasing notes):

• Notes completed in ~15 minutes per day, AND no overtime needed for documentation
• Improved staff morale — no more taking work home
• Increased safety & compliance in the community

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“It’s saved us money, time, and stress — and most importantly, it’s safer for our clients.”

Sydney J.
Co-Founder

Looking Ahead

With PocketCM™, Ability Advocates can keep growing without burning out staff or compromising client safety.

“Pocket makes it possible for us to say yes to more clients without compromising on quality. It’s become part of how we deliver dignity every day.

Sydney J.
Co-Founder